No returns will be accepted beyond 30 days of invoice date.
Customer must email us and receive a return authorization number or code prior to returning any product. Any returned product must be accompanied with a return authorization number, written explanation for return, and a copy of the original invoice
Returned products MUST be returned in "new" condition, in original packaging.
In the case of bike kits, they must be in the colors listed by their stock part number in order to be returnable for a refund. Returns will be subject to a minimum 15% restocking fee, including all freight charges. We will inspect all returns for damage and determine whether additional fees need to apply. No refund will be issued if returned product is damaged beyond use, if it has been used, or if product has been damaged in shipping as a result of customer using insufficient return packaging.
Items NOT refundable:
-Bike Kits ordered in colors other than listed by stock part number (i.e. now a custom ordered product).
All Out Graphics makes every effort to ensure customers get what they ask for and usually asks what the customer is trying to do to their bike, and what colors they want (and if they are trying to closely match a particular color). All Out Graphics will not be held liable if colors are not exact matches to OEM (if you need OEM decals, order those from your dealer) or not what the customer was "expecting". No computer monitor or any printed brochure is 100% accurate and should be used only as a guide.
All Out Graphics also makes every effort to ensure customers get the decals in the sizes they want. All Out Graphics will offer assistance on sizing of decals but, ultimately it's up to the customer to specify sizes for custom logos, and All Out Graphics will not be liable if the sizes are not what the customer "thought was the right size." Get a tape measure figure out what sizes will work!
All Out Graphics packages and ships its products usually 3 ways:
1. Flat, with decals sandwiched in cardboard and sealed shut.
2. Thick wall tube, for bike kits, some logo sets, and other large graphics
3. Cardboard box, usually for large multiple product orders.
Damaged shipping container/package
If your order arrives and its shipping container appears crushed, folded, or severely damaged, notify that freight company immediately and keep all packaging and contents for proof. The freight company may have to come pick up the damaged package from you. An inquiry and investigation process from the freight company will proceed and will usually take 7-10 business days. Email us and let us know if this happens
All Out Graphics will replace defective product, if it is determined that it is in fact defective and not a result of improper installation techniques used by the customer or damaged during installation. All Out Graphics is not responsible for any damage to your bike from the decals or installation of the decals. Graffiti, fading, scraping, peeling do not constitute a defective product.
Paint or Clear Coating
All Out Graphics will not be responsible for any damage to your bikes paint or clear coat after decals are installed. Once decals are installed and clear coated over we are not responsible for the decals, paint or clear coat on your bike. If decals are damaged (Graffiti, fading, scraping, peeling) after paint or clear coat is applied, we are not responsible, please contact your paint professional for any issues. Outgassing of decals are not covered during the clear coat or paint process. Clearing over chrome decals can dull the finish. If decals are applied on a freshly painted bike, we are not responsible to damage to the bike.
All Out Graphics will not warranty decals due to improper installation. if you are not sure about how to install the decals please contact a professional. All Out Graphics is not responsible for any damage to your bike during the installation process.
All Out Graphics has all rights to refuse a refund if these conditions are not met. By placing an order, the purchaser agrees to these terms.